UPS AS A COMPETETIVE GLOBAL PLAYER
Each day, it delivered 3.6 billion packages (2005) involving 8 million customers and 10 million daily online tracking requests.
The core business processes defined by UPS management are package delivery, product development, CRM, and customer information management and it has taken some of the following steps to achieve them.
WIRELESS TECHNOLOGY (1):
UPS has constantly upgraded its Wi-Fi, Bluetooth, cellular networks, GPS satellite location systems and RFID smart tagging capabilities. It is spending about $120m over three to five years on wireless, out of a budget of about $1bn a year.
As mentioned earlier in the thread UPS expects deployment of DIAD (Delivery Information Acquisition Device) IV that transmits the data directly to UPS using a cellular connection by 2007.It is also deploying Bluetooth in its new handhelds to enable applications such as processing customer credit cards within buildings where GPRS cellular signals may be......
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Approximate Pages: 4 (260 words per double-spaced page) |