1.What are the internal resources, capabilities, or competences of Home Depot that seem to need upgrading or improvement as Bob Nardelli becomes the CEO and why are they important?
The internal resources, capabilities, or competencies of Home Depot that seem to need upgrading or improvement as Bob Nardelli becomes the CFO are the saturation of stores in suburban areas from accelerated growth, the lack of IT resources and service deficiencies, and the layout of the stores. In terms of the "Internal Building Blocks of Competitive Advantage", superior efficiency was hurt by store saturation and the lack of IT resources, and superior customer responsiveness was hurt by the poor service and poor layouts. The "VRINE" model shows that all of these resources, capabilities, or competencies need upgrading because they are valuable but certainly not rare or inimitable at the moment. Value Chain analysis shows that the primary activities are affected by the poor quality of service and......
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