Problem Solution: Intersect Investment Services.
Intersect Investment Services (IIS) is losing clients, employees, revenue and investors. IIS must improve its competitive position in a constantly changing financial services industry landscape. Senior leadership of Intersect Investment Company can find ways to align its sales department with the new vision of providing its consumers and small business customers a broad set of products and services using a model of customer intimacy. Intersect Investment is experiencing a major changes with their organization. Employee turnover is up 25% in sales compared to 7% companywide. The top three reasons employees are leaving are; 1) Leadership not communicating, 2) Employees do not believe leadership, and 3) Poor work environment.
Also, another problem is that customer satisfaction has declined more than 10% and growing. Rumors of employee layoffs due to goals not being met are growing quickly. Finally, directors of Intersect......
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Approximate Word Count: 2441
Approximate Pages: 10 (260 words per double-spaced page) |