Chapter 1 Managing the New Workplace
Management
The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
The Process of Management
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Organization
A social entity that is goal directed and deliberately structured .
Effectiveness
The degree to which
the organization achieves a stated goal.
Efficiency
The use of minimal resources raw materials, money, and people to produce a desired volume of output.
Performance
The organization's ability to attain its goals by using resources in an efficient and effective manner.
Management Level
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Role
A set of expectations for one's behavior.
Ten manager roles
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--(slides) Crisis managament skills
Learning organization
An organization in which everyone is engaged in identifying and solving problems, enabling the organization to continuously experiment, improve, and increase its......
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