In order to be able to assess the value of the individual
elements proposed in the literature for linking ICT to
knowledge management, some idea of what knowledge
management stands for needs to be obtained. Arriving
at a clear-cut, unambiguous conception of knowledge
management is no trivial task. The growing attention
that knowledge management is receiving has led to a
proliferation of viewpoints, approaches, theoretical discursions
and practical tools and methods. To say the
least, these do not converge on a clear and unambiguous
notion of knowledge management. In an attempt to
provide an overview, Verwijs et al. (1999) used two distinctions
for sorting the various approaches. First, they
distinguished between engineering approaches and
management approaches. An engineering approach to
knowledge management is based on the presumption
that problems can be solved systematically by breaking
down the problem into parts, solving the partial problems
and integrating......
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