The structure of the organization at the SunGard location in Toronto is depicted in the organization chart on the last page. This organization chart will be used in this essay as the main focus point and will be described and evaluated as such.
To understand why SunGard Toronto operates the way it does we should look at the overall strategy imperatives which are:
• Become a leader in property & casualty software and services worldwide
• Be a “Product-Lead” services company
• Build customer loyalty and be perceived as a trusted advisor
• Deliver quality customer implementations
• Renowned for operational excellence
• Create an empowered and motivated organization
Looking at these strategy imperatives the customer is a central and returning point of focus and therefore very important for SunGard. This is depicted in the way they operate.
Looking at the departmentalization of the SunGard organization there are two distinctive ways the company is organized: functional and......
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Approximate Word Count: 1018
Approximate Pages: 4 (260 words per double-spaced page) |