Overall summary
Communication is the interpersonal process of transmitting and understanding information. Common symbols, signs, and behavioral rules determine the effectiveness of communication, that is, the transference of intended meaning. Communication is an essential inherent feature of any organization, as it mediates knowledge management, contributes to decision-making, and establishes coordinated teamwork at tasks (McShane & Von Glinow 2004).
Importantly, as human beings, communication within a company serves relatedness needs. The psychological experience of connection with others, belongingness and identity with an organization mediate employee motivation and personal well-being. In turn organizational values, roles and norms are established that directly impact on the company’s level and quality of productivity, services and customer focus (McShane & Von Glinow 2004).
Throughout the communication process noise is inevitable; factors exist that......
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Approximate Word Count: 2864
Approximate Pages: 12 (260 words per double-spaced page) |