Problem Solution: Global Communications
Global Communications (GC), like all other telecommunications companies, has fallen out of favor on Wall Street due to poor revenue growth and return on investment for shareholders. Inability to grow revenues is mainly due to increased competition. GC’s initial plans to remedy the problems were to develop new services and hire 1000 new salespeople paid for by outsourcing their small business call centers overseas. The call center outsourcing plan and the subsequent effects on labor relations and public opinion brought negative press and has affected relations with the Technology Workers Union and employees. Furthermore, the union was not represented in any of the planning stages of this idea. As a result of these issues, the employees and the union are very unhappy about the plan and the resulting loss of jobs and corporate commitment to the employees. A loss of productivity, morale and bad publicity threaten to derail the company's business......
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Approximate Word Count: 3839
Approximate Pages: 15 (260 words per double-spaced page) |