TABLE OF CONTENTS
ACKNOWLEDGEMENT 4
EXECUTIVE SUMMARY 5
BACKGROUND OF THE RESEARCH 5
RESEARCH OBJECTIVES 7
INTRODUCTION TO KNOWLEDGE MANAGEMENT 8
Defining Knowledge Management 11
Perspectives On Knowledge Management 11
The 24 Drivers of Knowledge Management 15
Emergent Themes in Knowledge Management 18
Knowledge Management and Information Management 19
What Knowledge Management Is Not About 21
VALUE PROPOSITION OF KNOWLEDGE MANAGEMENT 26
CHALLENGES IN KNOWLEDGE MANAGEMENT 32
Issues in Knowledge Management 34
KNOWLEDGE MANAGEMENT & INFORMATION TECHNOLOGY 37
KM & IT: Inter-dependency 37
The ICT Contribution 38
IT Innovations in KM 42
THE 10-STEP KNOWLEDGE MANAGEMENT ROAD MAP 44
Step 1: Analysing the Existing Infrastructure 45
Step2: Aligning Knowledge Management And Business Strategy 47
Step 3: Design The Knowledge Management Infrastructure 53
Step 4: Knowledge Audit and Analysis 59
Step 5: Designing the KM Team 62
Step 6: Creating the KM System Blueprint 65......
Join Now or Login to view the rest of this paper.
Approximate Word Count: 25239
Approximate Pages: 98 (260 words per double-spaced page) |