1.0 SUMMARY
The performance of branch 5446 was evaluated against the perspectives of Human Resources, Operations, Markets, Finance and Accounting, and Information, which are associated with the Halifax’s Balanced Scorecard quadrants and theory ‘Z’.
The main concerns were HR management and Information flow, although all perspectives had areas to improve.
It was concluded that working with the current manager, building on his experience should improve the branches performance and build it to excel.
Primary recommendations were to give the branch manager formal training and to link the BSC to corporate strategy. Resources need to be made available to assist the branch manager.
2.0 INTRODUCTION
This report seeks to analyse the problems facing Branch 5446 and it’s branch manager. Assessment of the reasons for the problems are taken from the perspectives of Human Resources, Operations, Marketing, Finance and Accounting, and Information, with recommendations being......
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Approximate Word Count: 1514
Approximate Pages: 6 (260 words per double-spaced page) |