Gap Analysis: Global Communications
A gap analysis can provide companies with the information necessary to make decisions that are most beneficial for the company by looking at the company’s current state and showing where the company may be X years from today.
The gap analysis approach recommends that top management view IT as a strategic implementation that requires a vision of the future organization. This is a three-step process: evaluating the current state of the organization, proposing a vision of the future, and conducting an analysis of the steps necessary to achieve the future vision. From this, management can develop and implement action plans that encompass all aspects of the organization. Some experts recommend adding a fourth step before embarking upon implementation: assessing the strengths and weaknesses of the vision to minimize unwanted side effects. (Thach & Woodman, 1994, 17)
Companies that opt not to perform a gap analysis may make decisions that later......
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