Question 1 – What is Zingerman’s mission and what kind of challenges does it pose?
The formalized mission was all about sharing an intimate experience: “share the Zingemann’s experience”, in a sense of providing a service that makes the customers smile with a food that makes them happy.
The reason why employees wanted to share the Zingerman’s experience was “To enrich as many lives as |they| possibly |could|. And the way they would go about sharing the Zingerman’s Experience was by “showing love and caring in all |their| actions.”
Out of Zingerman’s mission and vision, a commitment, in a form of a triangle, took shape:1) great food, 2) great service, and 3) great finance. But there were also several challenges…
Employees must view themselves as unique stakeholders for providing such memorable and successful experience - “Providing high-quality food and exceptional service viewed as ends unto themselves”, and on the other hand, employees did......
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Approximate Word Count: 1236
Approximate Pages: 5 (260 words per double-spaced page) |