Operation strategy
Case study.
Hank Kolb, Director of Quality Assurance.
Q1) the fundamental problem is management in general and senior management lacking the policies and visible support of a quality matters in particular. Even though, the appointment of Mr. Kolb is the right choice, still there is many other problems affiliated with quality control. The lack of management assurance of quality was evident once a chain of actions was being done wrong. Such actions are: putting schedule and market share above quality and safety, poor attitude about quality on behalf of the entire organization. They viewed quality as a secondary added value; whish was seen as an obstacle in doing their job. As in chain reaction the fundamental problem also created a bunch of other problems. These problems, as mentioned in the case study, are: lack of purchasing, design, and testing processes, inspections that are after the fact with out in-process controls or feed back loops. It also......
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Approximate Pages: 3 (260 words per double-spaced page) |