I. Definition
Business process reengineering is the redesign of business processes and the associated systems and organizational structures to achieve a dramatic improvement in business performance. The business reasons for making such changes could include poor financial performance, external competition, and erosion of market share or emerging market opportunities. It is not downsizing, restructuring, reorganization, automation, new technology, etc. It is the examination and change of five components of the business:
1. Strategy
2. Processes
3. Technology
4. Organization
5. Culture
Business process reengineering is also referred to as BPR, Business Process Redesign, Business Transformation, or Business Process Change Management.
II. History
In 1990, Michael Hammer, a former professor of computer science at the Massachusetts Institute of Technology (MIT), published an article in the Harvard Business Review, in which he claimed that the major challenge for......
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