Abstracts assignment
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Kondisetty, Sudhakar (April 05, 2001). VoIP in your contact center much more than cheap phone calls. [Electronic version]. ComputerWorld. Retrieved on May 20, 2004, from http://www.computerworld.com/softwaretopics/crm/story/0,10801,59262,00.html
VoIP helps develop your CRM (customer relationship management) strategy and enlarge client loyalty, enhance operating competence and boost sales in addition to noticeable savings from eliminating long-distance tolls. Call center systems will reach 30% of total VoIP revenues, which is projected to be $1.4 billion. The merging of PSTN voice and data replaces the telephone switch with IP based software, which simplifies infrastructure and reduces cost. An IP call center is both economical and easy to install. Companies with multiple call centers have these advantages are amplified. Rise in Internet use required companies to furnish call centers with ways to reply to the various ways......
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Approximate Word Count: 690
Approximate Pages: 3 (260 words per double-spaced page) |