Citizen Complaints and Problems Officers
Examining Officer Behavior
Chapter thirteen talks about the police being a public institution, that relies on a grant of legitimacy rooted in public trust and confidence. Complaints that become news events can wear away confidence among an even wider audience. This chapter provides the unique opportunity to combine citizen complaint data with actual observations. It examines the behavior of identified problem officers, as well as whose who are not labeled as such.
Systematic research on police misconduct suggests most citizen complaints are generated by a handful of officers. In 1991, the Christopher Commission released its review of the Los Angeles Police Department in the aftermath of the Rodney King riots (Independent Commission on the Los Angeles Police Department, 1991). From its investigation, the Commission reported that a small group of officers were responsible for a disproportionate number of citizen complaints. Forty-four......
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