Trends Towards Holistic Thinking In Management
Trends towards holistic thinking in "QUALITY MANAGEMENT"
(in Manufacturing Sector)
Quality as a concept has been widely used for the improvement in the performance of organizations. In its initial stages it was applied only to the manufacturing sector, but subsequently it spread to the services and other sectors. Over the years the definition of quality has been revised from being applied only to products; subsequently quality initiatives have evolved to encompass focus on customer satisfaction, continuous improvement, people involvement, empowerment of the employees, team work, data-driven decision making etc.
This study shall start by taking a look at the history of the quality initiatives and milestones over the years. There is ample evidence of attention to quality in the pre-industrial revolution era, as evinced in the legacy of the Egyptian civilization and other civilizations of that age. But it was the industrial......
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Approximate Word Count: 3218
Approximate Pages: 13 (260 words per double-spaced page) |