Prepared by: Yiannis Giannopoulos
Individual assignment
Operations management
NYU Skopje
Table of contents
Executive summary 2
Introduction of the company 3
Description of current situation 3
Possible solutions 5
Description of the proposed technique or planned change 6
Description of the new situation in the company 8
Justification of proposed solutions with cost based analyses 10
Implementation plan 12
Conclusion and recommendations 13
References 14
Pareto analysis for improving ISDN service
1. Executive Summary
The national telecom provider, MakTel, faces poor sales of ISDN service for several years. Although the service was introduced e years ago, utilization is less than 50%. Poor sales of the ISDN arise from quality of the service delivery.
Applying Pareto analysis about failures in the service delivery shows that the main problem is poor quality of network terminals and unqualified......
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Approximate Word Count: 3357
Approximate Pages: 13 (260 words per double-spaced page) |