BEST of the BEST
Insights from Leading Global & Indian Organisations
Research Paper
Submitted by
Balaji Ganapathy
Rajasree R
TATA Consultancy Services Ltd.
Corporate Learning Centre, Trivandrum
Contents
1.0 Introduction Who is the BEST of the BEST? 1
2.0 Criterion for Evaluation A Closer look at TBEM 2
2.1 TBEM Criteria Purposes 2
2.2 TBEM based Business Excellence Goals 2
2.3 Core Values and Concepts 2
2.4 TBEM Framework 2
2.5 TBEM Structure & Characteristics 2
3.0 Categories & Scoring 10
3.1 Categories 10
3.2 Scoring 11
4.0 Insights from the Industry Indian Organisations 14
4.1 Leadership Tata Chemicals Ltd., Tata Steel, TCS 14
4.2 Strategic Planning Tata Motors, Tata Steel, TCS 17
4.3 Customer & Market Focus Indian Hotels, TCS 19
4.4 Measurement, Analysis & Knowledge Management 21
- Tata Honeywell Ltd., TCS
4.5 Human Resource Focus ......
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Approximate Word Count: 13398
Approximate Pages: 52 (260 words per double-spaced page) |