Air travel remains a large and growing industry. It facilitates economic growth, world trade, international investment, and tourism and is therefore central to the globalization taking place in many other industries.
Worldwide, IATA, International Air Transport Association, forecasts international air travel to grow by an average 6.6% a year to the end of the decade and over 5% a year from 2000 to 2010. These rates are similar to those of the past ten years.
There’s no question that the rate of change is taking off in the airline industry. In the United States, it started with deregulation in 1978. More recently, the emergence of low-cost carriers and the advent of the Internet have increased the state of flux even more dramatically. Similar factors are influencing airline companies around the world.
The link between business and information technology has evolved to keep pace with these changes. In the past, especially during the regulated environment, prices were basically......
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