The process of establishing an enterprise level business system can be a complicated process. There are many considerations and steps that must be completed to ensure that the proposed system meets the needs of the business. One of the most important steps in the process is the post implementation evaluation. This step is used to verify that the implementation has been successful and is a key in ensuring that the system is prepared to support the business needs.
As soon as the system has been implemented the next important step is to apply measures of effectiveness to the implementation. This allows the business toe evaluate the effectiveness of the system. In the book Systems Analysis and Design in a Changing World the authors John W. Satzinger, Robert B. Jackson, Stephen D. Burd, Richard Johnson stated:
Implementation and support activities are often considered straightforward and dull—they don't attract the same attention or enthusiasm as analysis and design activities.......
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