Supportive Communication is the skill most linked with effective management. Discuss briefly the basic communications model and noise, then focus on supportive communications within the context of coaching and counseling. Use specific job situations throughout. How does supportive communications reduce noise?
Supportive communications are linked with empowerment, collaboration, and facilitation. A commonly used communication model is the following:
Communicator
Encoding
Message
Medium
Decoding-Receiver
Feedback
Noise
The communicator is the person with ideas, intentions, information, and purpose. Encoding is process of translating the idea into a language that expresses the purpose. Message is the results of the encoding process that will be process verbally or non verbally. The purpose of the message is to produce an action.
Medium is the carrier of the message. The carrier could be a memo, email, telephone, and face-to-face interaction.......
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