This case looked at the operations of the Vanguard Group, the mutual fund industries growth leader. Unlike some of its competitors, Vanguard has been able to attract and retain clients without an extensive marketing campaign. Recently there has been discussion about implementing a more direct sales marketing campaign. However, given their extremely low expense ratios and their ability to consistently outperform the industry, there are some concerns over the financial issues that would accompany a large marketing effort. Instead, International expansion combined with focused U.S. market advertising, may be a more profitable path to take.
Strengths
Mutual fund industry growth leader
Growing at 30% per year
Lowest average expense ratio
74% of funds earned above average returns (2001)
Added 800k shareholders accounts (2001)
Spent $.20 of every $10,000 invested to drum up new business
Very low employee turnover
Effectively utilize dashboards to......
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