Southwest Airlines: A Culture of Fun
Happy employees make happy passengers. These are words to live by at Southwest Airlines. "The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit" (http://www.southwest.com). This statement emphasizes the company's commitment to customer service. "Foremost, we want you to know that it is never our wish to inconvenience our valued customers. We tell our employees we are in the customer service businesswe just happen to provide airline transportation. It is a privilege to serve your air travel needs" (http//www.southwest.com).
Southwest promotes their frequent flyer program on their website, which allows customers to accumulate points when they fly. "We count credits, not long miles. It takes only eight roundtrips or 16 one-ways within a consecutive, 12-month period on Southwest to receive a roundtrip award"......
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