The recent move of US president Barack Obama to protect American jobs by mandating local procurement of materials has invited the question of whether this could also include contact center outsourcing. And the move has also become a matter of concern for the Indian IT/ITES industry, which depends on the US to a large extend. However, according to Peter Ryan, head of Contact Center Outsourcing Analysis at independent market analyst Datamonitor, there is nothing for India to worry in this front, though there will be marginal impact on the Indian IT services industry. "India remains one of the largest and most affordable pools of talented labor globally, and it will be hard to stop clients from looking there for business support services," he said while speaking to CyberMedia News. "In addition, despite tax measures designed to keep jobs at home in the US, actually finding the staff to do the work at a low cost will remain a challenge, despite rising rates of unemployment in the......
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